Moving Home With LG Subscribe: Questions to Confirm

If you expect to move during an appliance subscription, include that possibility in the buying discussion. The equipment may need different handling and installation arrangements at the new home.

Before booking movers, contact the provider responsible for your actual agreement. Ask them to confirm the relocation process for each appliance and the new address.

Read the relocation terms for your agreement

LG Malaysia's Subscribe page links to installation and relocation terms alongside other programme documents. Use the current documents and your signed agreement when asking about a proposed move. LG Malaysia Subscribe information

Request written answers about who can handle removal, transport and reinstallation. Confirm any notice period, booking process or applicable charges with the provider rather than assuming another customer's arrangement applies.

Keep your agreement and appliance model details together. They help the provider identify the equipment and service arrangement being discussed.

Have the new home assessed before committing to positions

Photograph the proposed appliance locations and connections. Include any differences from the current home, such as a narrower kitchen opening or a different laundry layout.

Ask for assessment of each appliance's installation requirements at the new address. A fridge, washer and air conditioner involve different handling and connection questions.

Check the delivery route too. Share lift dimensions, entrances and narrow turns before arranging transport. Confirm any building-management bookings or contractor rules at both addresses.

Separate the responsibilities in the moving plan

Ask the provider to state which tasks it handles and which need another authorised team. Agree on the sequence for disconnection, collection, transport and setup.

If more than one contractor is involved, make sure each knows the model details and agreed scope. Keep dates and contact information on one schedule.

Have any additional plumbing, electrical or mounting work assessed separately. Confirm the costs before work begins and keep the approvals with the relocation booking.

Confirm service and account details

Ask whether the existing service arrangement can continue at the new address and how records should be updated. Confirm any effect on visit bookings or installation-related coverage for the actual agreement.

Record the handover process for each appliance. Ask who will check operation after installation and which contact handles a concern raised immediately after the move.

Keep connected-appliance setup in the plan where relevant. Ask how to reconnect supported equipment to the new home's network using the appropriate account and instructions.

Include moving questions before choosing a subscription

If a move is likely but the new address is unknown, tell the supplier that when requesting a quotation. Ask where the relevant terms are documented and which details will need a later assessment.

Compare the full commitment with your housing plans. Use confirmed contractual information for the decision rather than an assumption that relocation is always free or always included.

Frequently asked questions

Can ordinary movers handle every subscribed appliance?

Confirm the permitted handling and reinstallation process with the provider for the actual equipment and agreement before booking.

Does my current care arrangement automatically continue anywhere?

Ask the provider to confirm the new address and applicable terms. Keep the answer with your relocation records.

Ask about relocation for your selected appliances

Review the LG subscription and care overview and send your model list and proposed move details through our appliance enquiry page. Have the responsible provider confirm the arrangement for your agreement.

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